Subscriptions

Subscriptions, under Billing, lists everything that renews for your organization. It is also the one place where anything that renews is cancelled. Only owners can open Billing.

There is a row for each of these:

• Plan: the plan your organization is on.
• Backend: a subscription per backend type, such as payments or identity, with a line under it for every provider it pays for. Its type says Hosted or Self-hosted.
• Request balance: a recurring top-up, which refills every month.

Each row shows what it costs, its status and the day it renews. Status is one of these:

• Active: paid and renewing.
• Free trial: a hosted backend in its free trial. Nothing is charged until it ends.
• Payment due: a payment failed and is being retried. Update the card with Manage payment on the Overview tab.
• Awaiting payment or Unpaid: a payment has not gone through. Update the card the same way.
• Ending: cancelled, and running until the date shown.

Everything renews on the 1st

Your plan and every backend subscription renew on the 1st of the month. Something added partway through a month is charged for the days until the 1st, then renews with the rest.

Backends

Backend providers are billed apart from your plan, in two kinds:

• Hosted: for backends we run. You buy them in the Backend store and pay by card, monthly or yearly.
• Self-hosted: for backends you run from an image, in your own network. You pay monthly by card, or yearly by invoice.

The two are billed separately, and holding one kind does not cover the other.

Each type has a subscription of its own, charged to the card your plan is paid with, and each renewal brings one invoice with a line for every provider on it. Your first order in a type sets whether it is billed monthly or yearly. Providers added later join it at the same period:

• A type with no subscription yet is charged for the days until the 1st, then renews on the 1st.
• A provider added to a monthly subscription is charged for its days on the invoice of the 1st.
• A provider added to a yearly subscription is charged the same day for the rest of the current year.

A yearly self-hosted order is paid by invoice and runs for a year, so it is not a subscription. You find it under Orders, with its invoice.

See Add providers.

Cancel

Use Cancel on the row, and the confirmation says what stays and until when:

• Your plan runs to the end of the period. Then the organization moves to the Free plan: its limits drop, top-ups are forfeited and hosted backends are paused.
• A backend subscription keeps every provider on it until the end of the period. After that they are taken off your hosted backends. For self-hosted, they stay in your license until then, and licenses already issued run to their own dates.
• One provider, cancelled on its own line, stays until the end of the period. Then your hosted backends are deployed again without it, or your self-hosted license is issued again without it.
• A request balance stays usable until the date and does not renew.

Every cancellation takes effect at the end of the period you have paid for, and nothing is refunded. Cancelling the last provider on a subscription ends the subscription. During a free trial, a cancellation costs nothing.

Undo a cancellation

A cancellation can be taken back until its end date:

• Your plan or a backend subscription: use Don't cancel on its row, and it renews as usual.
• One provider: order it again in the Backend store. It stays on the subscription, at no extra charge.
• A request balance: this cannot be undone. Buy a new one instead.

If your plan stops covering backends

A plan that no longer covers backends suspends the hosted providers you hold instead of cancelling them. Their subscriptions end at once with nothing refunded, and your hosted backends come down. Move back to a plan that covers them and the providers return on a new subscription, at the period and price you had.

See Billing overview.